Exchanges & Returns

Did you choose the wrong size or do you have another reason why you do not like the ordered product(s)? You can always return (part of) your order within 14 days after receipt. Ofcourse the returned goods need to be in their original condition, undamaged and unused, with original labels attached. For hygiene reasons, socks and tights can only be returned if they are unused and in their unopened, original carton. 

If you wish to return anything, please notify us via service@philandphae.com so we can provide you with return instructions. After receipt of the returned goods we will refund the purchase price as soon as possible, but within 7 days, in the same way you have paid for your order. However, shipping costs for returning goods will not be reimbursed.

We offer 'free shipping' for purchases above a certain threshold (which varies per country), which basically means a full discount on the shipping costs. If the total order size is lower than the threshold after returning a part of your order, this discount on shipping costs will expire and the shipping costs due will be deducted from the refund. 

We do not offer a direct exchange service outside the Netherlands: in case you wish to exchange, we advise to return the item(s) and order the correct new size or item on the website. 

Orders are shipped as soon as possibile after receipt of payment. If you wish to cancel a paid order, please contact us as soon as possible. We can only accept cancellations when the packing&shipping of the order was not started yet and payment/transfer costs may be deducted from the return payment.

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