Exchanges & Returns
Did you choose the wrong size or do you have another reason why you do not like the ordered product(s)? You can always return (part of) your order within 14 days after receipt. Ofcourse the returned goods need to be in their original condition, undamaged and unused, with original labels attached.
For hygiene reasons, socks and tights can only be returned if they are unused and in their unopened, original carton. Swimsuits and shorts can only be returned when the hygiene sticker is still in place. Gift cards and gift wrapping are personalized and can not be returned.
If you wish to return anything, please notify us via firstname.lastname@example.org so we can provide you with return instructions. After receipt of the returned goods we will refund the purchase price as soon as possible, usually within 7 days, in the same way you have paid for your order. However, shipping costs for returned goods will not be reimbursed.
We offer 'free shipping' for purchases above a certain threshold (which varies per country), which basically means a full discount on the shipping costs. If the total order size is lower than the threshold after returning a part of your order, this discount on shipping costs will expire and the shipping costs due will be deducted from the refund.
International returns & exchanges
In case of international returns, any import duties or (customs) administration costs that may be charged on the returned goods will be deducted from the return payment.
We do not offer a direct exchange service: in case you wish to exchange, we advise to return the item(s) and order the correct new size or item on the website.
Orders are shipped as soon as possibile after receipt of payment. If you wish to cancel or alter a paid order, please contact us as soon as possible. We cannot guarantee that we can still stop the placed order from being shipped.
For full return condition, see our general terms and conditions which are leading.