General Terms & Conditions

1. General

These General Terms and Conditions apply to all orders placed by consumers at Phil&Phae. By placing an order, you enter into an agreement with Anothermay BV / Phil&Phae and accept these terms and conditions. Please read them carefully before placing an order. We may modify the terms and conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law. If you have any questions, please don't hesitate to contact us at

Phil&Phae is designed and distributed by Anothermay BV
VAT-number: NL855585250B01
CoC: 64250296
Mailing address: De Binderij 34, 1321 EJ Almere

2. Orders

Once an order has been placed and payment is received, orders are usually shipped within 1-2 working days, unless indicated otherwise. We strive to keep the webshop stock updated. However, in case a product is no longer available we will contact the consumer as soon as possible and the purchase price will be refunded as soon as possible. When an order is not shipped within 2 weeks after payment, the  customer has the right to cancel that order. This is not possible, however, if the parties involved have previously agreed to a different delivery term.

We reserve the right to (partially or fully) cancel an order, for example when product(s) appear non-deliverable or when abuse is expected (for example in case of a suspicious creditcard transaction or a history of excessive returns). 

3. Prices and payment

All prices indicated on Phil&Phae’s consumer webshop are in Euro and include value added tax. We offer a choice of safe electronic payment options such as iDeal, Sofort banking, Credit Card, PayPal or bank transfer. Shipment of the order will take place once the payment is received.

Customer is responsible for proving a correct delivery address including correct addressee name / company name. Any risk or additional costs that occur due to wrongly provided or incomplete address details are for customer's account. 

4. Delivery

Delivery times are indicative and is therefore not guaranteed. Orders are usually shipped within 1-2 working days after the payment has been received, and will not exceed more than two weeks, excepting cases of 'force majeure'. Anothermay BV / Phil&Phae cannot be held responsible in case orders can not be delivered to the consumer in time or in case orders are delayed at customs.

In case a parcel cannot be delivered due to an incorrect address (provided wrongly by the customer) or in case the parcel is not collected by the customer at the pick-up-location after failed attempts to deliver at home, the costs for re-sending the parcel will be charged to you. In case you decide to cancel the order, the costs made for the first shipment as well as any credit card charges will be deducted from the return payment. 

5. Transfer of ownership

Ownership of merchandise will not be transferred until the associated obligations of purchaser have been fulfilled. At the point of transfer of ownership, which is at the point of delivery of the articles, product liability is transferred to the purchaser. 

6. Returns

Consumers have the right to return their purchase without the obligation of giving any reason within a period of 14 calendar days, counted from the day of delivery of the goods. The consumer shall first inform us via of their intention to return the goods and follow all further return conditions and instructions provided by Anothermay BV / Phil&Phae.
If you don't intent to follow our instructions, you also have the right to cancel an order in full by an unambiguous statement (using a model form for withdrawal) in which you inform us you want to use your right to recall. 

The goods have to be undamaged, unwashed and unused, with all labeling intact. In case of damages or traces of use, we have the right to deduct any impairment of value from the refund. Consumer is reliable for the shipment of goods to be returned and shipping costs of returns will not be reimbursed. In case of international returns, any import duties or (customs) administration costs charged that may be charged for the import of returned goods will be deducted from the return payment. If the return instructions have been followed accurately, Anothermay BV / Phil&Phae will refund the consumer for the returned article(s) within 7 days after receiving the returns.

Gift cards and other custom made products are excluded from this right and can not be returned. Products that were (partly) paid with a gift card can be returned, and in such case the redeemed amount used to pay for these products will be refunded back on the gift card.

In case free shipping applied to your order, and the total order amount after returns will be lower than the minimum order amount eligible for free shipping, the shipping costs will be deducted from the return payment.

When goods are returned too late (after the return period has past) we have the right to reject te return or, from lenciency, we might accept the return in exchange for shop credit. New items purchased with such shop credit are not eligible for return right.

7. Queries, complaints and warranty

In the case of queries or complaints concerning any of our products or procedures, please inform us by email You will receive a reply within 1-3 working days.

Defects must be reported to us soonest after your order was delivered (but within 5 calendar days) via, and if possible, provide us pictures of the defect. We will exchange the item or offer you to return it for a refund.

Does a garment show defects after use (which could not have been seen upon delivery)? We offer a three-month warranty. Warranty does not cover a normal use degree of wear and tear, stains caused by storing / drying in sunlight, normal degrees of shrinkage (up to 5% for cotton, or more when mentioned in the carelabel and website), or defects that were caused by heavy use. Warranty expires when clothes have been amended or not used as intended, or when the instructions on the wash & care label were not followed correctly.

8. Privacy

It is important to Anothermay BV / Phil&Phae to ensure that all of the consumer’s personal information is treated with the utmost care and security. Anothermay BV / Phil&Phae will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order.If the consumer subscribes to our newsletter or RSS, their personal details will be used to keep them informed of changes to our assortment, special offers, website improvements and other relevant information pertaining to Phil&Phae. Use of cookies and records of website visits are kept for statistical purpose. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement.

9. Liability

All articles in the assortment of Phil&Phae have been designed and produced with utmost care. Anothermay BV / Phil&Phae cannot accept any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or wrong use of the articles sold by Phil&Phae and/or materials or accessories becoming undone.

The content of the website has been compiled with great care. However, Anothermay BV / Phil&Phae cannot preclude the possibility of any error or incompleteness in the information on this website and cannot be held liable for the consequences of incorrect or incomplete information on the website, nor for any typing or misprinting errors that could communicate an incorrect selling price. The actual colour of products or the placement of prints or decorations on products may differ from the colours shown on the computer screens. Certain links on the website can give access to websites and information that is being exploited and maintained by third parties. Anothermay BV / Phil&Phae does not control these sites and it not responsible for the content of these sites.

10. Force Majeure

Despite any other established legal rights, Anothermay BV / Phil&Phae is allowed to cancel your order, or cancel the purchase agreement without legal intervention, by informing the client in writing. Client is not entitled to compensation, unless given the circumstances this would be unacceptable according to measures of reason and fairness.

11. Copyright

All information and images on Phil&Phae websites is protected by copyright. It is illegal to copy, use or distribute any information or images from the Phil&Phae website without first acquiring written permission. None of the text or graphics from Phil&Phae websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.All rights, including copyrights, remain with Anothermay BV / Phil&Phae. Any use of this website or its contents, including copying or other than for your own personal, non-commercial use, is prohibited without our permission.

12. Acceptance of General Terms and Conditions

All website users are required to be aware of, and to agree with, all of the above General Terms and Conditions. By placing an order with Phil&Phae, the consumer automatically agrees to all of our General Terms and Conditions. Phil&Phae clients details are automatically stored in our client list.

Latest version: Thursday 31 Octobre 2019

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