Frequently asked questions
What is the delivery time of orders?
Once an order has been placed and payment is received, orders are usually shipped within 1-2 working days, unless indicated otherwise. Orders within the Netherlands are delivered by PostNL, usually 1 working day after the parcel is shipped. For other countries the delivery times may vary. For most European countries the delivery time varies from 2-7 working days and outside Europe this can be 3-9 working days.
If you wish to receive more accurate delivery times for your region, please contact us. Please note, however, that all delivery times are indicative.
Which payment methods are provided?
We offer a choice of safe electronic payment options:
- Creditcard (VISA, MasterCard)
- Bank transfer
All prices indicated on Phil&Phae’s consumer webshop are in Euro’s and include value added tax.
Which size should I buy?
We have chosen to express our sizes in ages. However, every child is different and also sizes may differ from brand to brand. To help you choose the best size, we have made a size table. Also, for each product additional size and fit information is provided. In general, Phil&Phae clothes have a tall and slim fit. If you want more help with sizes, please contact us at firstname.lastname@example.org so we can help you by providing measurements for a certain article and size.
Is the organic cotton certified?
Our organic fabrics are made of GOTS-certified organic cotton. But since we as a company are not GOTS-certified, our garments can not carry the GOTS-label.
How should I wash Phil&Phae clothes?
All garments of Phil&Phae are machine washable at 30 degrees. A gentle detergent and washing program is preferred to keep garments in optimal condition. More precise washing instruction are to be found in the wash&care label inside the garment. Please study carefully. Iron garments inside-out and never iron on a print.
Is there any warranty on the clothing?
Phil&Phae clothes are designed and produced with utmost care, but unfortunately it can still happen that there is a defect in a garment. Did you receive an item with defect? Defects must be reported to us soonest after your order was delivered (but within 5 calendar days) via email@example.com, and if possible, provide us pictures of the defect. We will exchange the item or we will offer you to return it for a refund. Does a garment show defects after use (which could not have been seen upon delivery)? We offer a three-month warranty. Warranty does not cover a normal use degree of wear and tear, stains caused by storing / drying in sunlight, normal degrees of shrinkage (up to 5% for cotton, or more when mentioned in the carelabel and website), or defects that were caused by heavy use. Warranty expires when clothes have been amended or not used as intended, or when the instructions on the wash & care label were not followed. In all cases, we are more than happy to hear your feedback about our items, so we can keep working on constantly improving our products! When the item was not purchases with us, but at one of our retailers, please go to the retailer for warranty issues.
Is it possible to order a gift?
Of course! We always wrap each order (whether a gift or not) in tissue paper. When the name and adress of the receiver is different than the invoice name and address, we autmatically assume that it is a gift. In that case we will not add the packing slip, but a compliment card with the name of the sender (buyer). Do you want to send an anonymous gift or does it regard a special occasion? Please let us know via the comment field in the shopping cart!
*Please not: we can not note 'gift' on custom forms for shipments outside EU.