Frequently asked questions
What is the delivery time of orders?
Once an order has been placed and payment is received, orders are usually shipped within 1-2 working days, unless indicated otherwise. Orders within the Netherlands are delivered by PostNL, usually 1 working day after the parcel is shipped. For other countries the delivery times may vary. For most European countries the delivery time varies from 2-7 working days and outside Europe this can be 3-9 working days.
If you wish to receive more accurate delivery times for your region, please contact us. Please note, however, that all delivery times are indicative.
Which payment methods are provided?
We offer a choice of safe electronic payment options:
- Creditcard (VISA, MasterCard)
- Bank transfer
All prices indicated on Phil&Phae’s consumer webshop are in Euro’s and include value added tax.
Which size should I buy?
We have chosen to express our sizes in ages. However, every child is different and also sizes may differ from brand to brand. To help you choose the best size, we have made a size table. Also, for each product additional size and fit information is provided. In general, Phil&Phae clothes have a tall and slim fit. If you want more help with sizes, please contact us at firstname.lastname@example.org so we can help you by providing measurements for a certain article and size.
Is the organic cotton certified?
Our organic fabrics are made of GOTS-certified organic cotton. But since we as a company are not GOTS-certified, our garments can not carry the GOTS-label.
How should I wash Phil&Phae clothes?
All garments of Phil&Phae are machine washable at 30 degrees. A gentle detergent and washing program is preferred to keep garments in optimal condition. More precise washing instruction are to be found in the wash&care label inside the garment. Please study carefully. Iron garments inside-out and never iron on a print.