Payment & Delivery
We offer a wide choice of safe electronic payment options: iDEAL, Creditcard (VISA, MasterCard), Bancontant/MisterCash and bank transfer. For Belgium customers we also offer KBC/CBC, Belfius and ING Home Pay. For our Austrian customers we offer EPS.
Orders will be shipped after payment is received. Please note that this means that when paid via bank transfer, it might take a few days before we receive the payment and ship the order.
All prices indicated on Phil&Phae’s consumer webshop are in Euro’s and include Dutch VAT. We don't offer tax-free shopping for customers outside the EU!
Once an order has been placed and payment is received, orders are usually shipped the same or next working day, unless indicated otherwise. Orders within the Netherlands and to Belgium are delivered by PostNL, usually the next working day.
For other countries the delivery times may vary. For most European countries the delivery time varies from 2-7 working days and outside Europe this can be 3-15 working days. Most international orders are shipped with DHL (parcel) or PostNL (letter-size). If you wish to receive more accurate delivery times for your region, please contact us. Please note, however, that all delivery times are indicative.
Tolls, local taxes and other (customs) fees may apply to international shipments and will not be reimbursed.
In case a parcel cannot be delivered due to an incorrect address (provided wrongly by the customer) or in case the parcel is not collected by the customer at the pick-up-location after failed attempts to deliver at home, the costs for re-sending the parcel will be charged to you. In case you decide to cancel the order, the costs made for the first shipment as well as any credit card charges will be deducted from the return payment.
We currently do not ship to Germany, but you can contact us for closest salespoints.
We ship to the following countries and shipping costs are as follows:
Netherlands: € 3,95 - FREE for orders > € 100,-
Belgium: € 6,95 - FREE for orders > € 100,-
Austria, Denmark, Finland, France, Ireland, Italy, Luxemburg, Poland, Spain, Sweden, United Kingdom:
€ 9,95 - FREE for orders > € 150,-
Czech Republic, Monaco, Portugal, Slovakia: € 14,95 - FREE for orders > € 200,-
Rest of world: € 18,95 flat rate - FREE for orders > € 250,-